{"id":12156,"date":"2025-03-10T10:05:42","date_gmt":"2025-03-10T17:05:42","guid":{"rendered":"https:\/\/yyj.ca\/?p=12156"},"modified":"2025-03-10T10:06:53","modified_gmt":"2025-03-10T17:06:53","slug":"laeroport-international-de-victoria-yyj-recompense-par-un-prestigieux-prix-pour-le-service-a-la-clientele","status":"publish","type":"post","link":"https:\/\/yyj.ca\/fr\/laeroport-international-de-victoria-yyj-recompense-par-un-prestigieux-prix-pour-le-service-a-la-clientele\/","title":{"rendered":"L\u2019A\u00e9roport international de Victoria (YYJ) r\u00e9compens\u00e9 par un prestigieux prix pour le service \u00e0 la client\u00e8le"},"content":{"rendered":"\n<p>L\u2019engagement de l\u2019A\u00e9roport international de Victoria (YYJ) \u00e0 offrir un excellent service \u00e0 la client\u00e8le lui a valu le prestigieux prix de la Qualit\u00e9 des services a\u00e9roportuaires (ASQ) 2024 du Conseil international des a\u00e9roports (ACI) dans la cat\u00e9gorie du <strong>Meilleur a\u00e9roport de moins de 2 millions de passagers en Am\u00e9rique du Nord<\/strong>.<\/p>\n\n\n\n<p>\u00ab Les prix ASQ repr\u00e9sentent la plus haute distinction de l&rsquo;industrie, et c\u2019est un honneur d\u2019\u00eatre reconnu pour l\u2019excellence de notre service \u00e0 la client\u00e8le par nos passagers \u00bb, a d\u00e9clar\u00e9 Elizabeth M. Brown, pr\u00e9sidente et chef de la direction de l\u2019Autorit\u00e9 a\u00e9roportuaire de Victoria (AAV).<\/p>\n\n\n\n<p>\u00ab F\u00e9licitations \u00e0 l\u2019A\u00e9roport international de Victoria pour votre remarquable succ\u00e8s aux Prix de la Qualit\u00e9 des services a\u00e9roportuaires (ASQ)! Votre a\u00e9roport fait partie des meilleurs au monde en mati\u00e8re d&rsquo;exp\u00e9rience client \u2013 choisi directement par les passagers eux-m\u00eames. Continuez \u00e0 \u00e9lever les standards! \u00bb &#8211; Justin Erbacci, Directeur g\u00e9n\u00e9ral, ACI World<\/p>\n\n\n\n<p>C\u2019est la quatri\u00e8me fois que YYJ est reconnu par l\u2019ACI apr\u00e8s avoir re\u00e7u les honneurs en 2012, 2014 et 2020. Lanc\u00e9e en 2006, l\u2019initiative ASQ de l\u2019ACI est unique, car elle est le seul programme mondial de r\u00e9f\u00e9rence de l\u2019industrie a\u00e9roportuaire qui mesure la satisfaction des passagers pendant leur passage \u00e0 l\u2019a\u00e9roport. Mis en \u0153uvre dans plus de 400 a\u00e9roports \u00e0 travers le monde, le programme ASQ fournit une \u00e9valuation approfondie de la qualit\u00e9 du service \u00e0 la client\u00e8le et permet une analyse compl\u00e8te de l\u2019exp\u00e9rience v\u00e9cue dans chaque a\u00e9roport. L\u2019ann\u00e9e 2024 a marqu\u00e9 une \u00e9tape importante pour le programme ASQ, avec pr\u00e8s de 700 000 sondages compl\u00e9t\u00e9s et plus de la moiti\u00e9 des voyageurs mondiaux transitant par un a\u00e9roport class\u00e9 ASQ.<\/p>\n\n\n\n<p>Les Prix ASQ sont bas\u00e9s sur le programme de mesure de l\u2019exp\u00e9rience a\u00e9roportuaire le plus complet et fiable de l\u2019industrie a\u00e9rienne.<\/p>\n\n\n\n<p>\u00ab Le programme de r\u00e9f\u00e9rence ASQ en mati\u00e8re de satisfaction client \u00e9value tous les aspects du parcours des passagers \u00e0 l\u2019a\u00e9roport, y compris l\u2019ambiance a\u00e9roportuaire, l\u2019efficacit\u00e9 et la courtoisie du personnel, les processus de contr\u00f4le de s\u00fbret\u00e9, la propret\u00e9 g\u00e9n\u00e9rale ainsi que les offres de restauration et de commerce de d\u00e9tail. Sans les efforts de notre communaut\u00e9 a\u00e9roportuaire \u2013 partenaires a\u00e9riens, agents de contr\u00f4le, \u00e9quipe de s\u00e9curit\u00e9, personnel des restaurants et commerces, compagnies de location de voitures, \u00e9quipes d\u2019entretien, b\u00e9n\u00e9voles et bien d\u2019autres \u2013 cette distinction n\u2019aurait pas \u00e9t\u00e9 possible \u00bb, a ajout\u00e9 Brown.<\/p>\n\n\n\n<p>L\u2019A\u00e9roport international de Victoria sera officiellement reconnu pour cette distinction lors du Sommet mondial de l&rsquo;exp\u00e9rience a\u00e9roportuaire de l\u2019ACI \u00e0 Guangzhou, en Chine, en septembre 2025.<\/p>\n\n\n\n<p><strong>\u00c0 propos de l\u2019Administration de l\u2019a\u00e9roport de Victoria<\/strong><\/p>\n\n\n\n<p>L\u2019A\u00e9roport international de Victoria (YYJ) est le 11\u1d49 a\u00e9roport le plus achaland\u00e9 au Canada et a \u00e9t\u00e9 class\u00e9 parmi les dix a\u00e9roports les plus appr\u00e9ci\u00e9s au monde par CNN Travel. Laur\u00e9at du prix du Meilleur a\u00e9roport r\u00e9gional d\u00e9cern\u00e9 par le Conseil international des a\u00e9roports en 2012, 2014, 2020 et 2024, l\u2019Administration de l\u2019a\u00e9roport de Victoria g\u00e8re les op\u00e9rations s\u00fbres et s\u00e9curis\u00e9es de l\u2019A\u00e9roport international de Victoria au nom des communaut\u00e9s environnantes depuis le 1\u1d49\u02b3 avril 1997.<\/p>\n\n\n\n<p><strong>Contact m\u00e9dia \u2013 Autorit\u00e9 a\u00e9roportuaire de Victoria<br><\/strong>Elizabeth M. Brown \u2013 Pr\u00e9sidente et chef de la direction<br>T\u00e9l\u00e9phone : (250) 953-7523<\/p>\n\n\n\n<p><strong>Pour en savoir plus sur le programme ASQ de l\u2019ACI :<br><\/strong><a href=\"file:\/\/\/C:\/Users\/rene.sheir\/Work%20Folders\/Documents\/Admin\/Templates%20-%20Forms\/aci.aero\/asq-awards\">Prix ASQ et reconnaissances | ACI World<\/a>&nbsp; (<a href=\"https:\/\/aci.aero\/asq-awards\">aci.aero\/asq-awards<\/a>)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019engagement de l\u2019A\u00e9roport international de Victoria (YYJ) \u00e0 offrir un excellent service \u00e0 la client\u00e8le lui a valu le prestigieux prix de la Qualit\u00e9 des services a\u00e9roportuaires (ASQ) 2024 du Conseil international des a\u00e9roports (ACI) dans la cat\u00e9gorie du Meilleur a\u00e9roport de moins de 2 millions de passagers en Am\u00e9rique du Nord. \u00ab Les prix <a href=\"https:\/\/yyj.ca\/fr\/laeroport-international-de-victoria-yyj-recompense-par-un-prestigieux-prix-pour-le-service-a-la-clientele\/\" class=\"more-link\">&#8230;<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[79],"tags":[],"class_list":["post-12156","post","type-post","status-publish","format-standard","hentry","category-non-classifiee"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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