{"id":3249,"date":"2022-10-06T12:49:30","date_gmt":"2022-10-06T19:49:30","guid":{"rendered":"https:\/\/yyj.eclipsedev.tk\/?page_id=3249"},"modified":"2025-10-10T13:47:46","modified_gmt":"2025-10-10T20:47:46","slug":"accessibility-services","status":"publish","type":"page","link":"https:\/\/yyj.ca\/en\/travel-info\/accessibility-services\/","title":{"rendered":"Accessibility Services"},"content":{"rendered":"\n
\n
\n \"\" <\/div>\n
\n

Traveller Info<\/h2>\n

Accessibility Services<\/h1>\n <\/div>\n
\n \"banner-graphic\"\n <\/div>\n<\/section>\n
\n
\n

Victoria Airport Authority is subject to the Canadian Transportation Agency’s Accessible Transportation for Persons with Disabilities Regulations<\/a> and the regulations that apply to it.\u00a0 Under the act, our obligations are to the following sections:<\/p>\n

Part 1 – Requirements to Transportation Service Providers<\/em><\/a><\/p>\n

Part 4 – Requirements Applicable to Terminal Operators<\/em><\/a><\/p>\n<\/div>\n <\/div>\n<\/section>\n\n\n\n

<\/div>\n\n\n\n
\n
\n

Accessibility Plan Feedback Form<\/a><\/h2>\n \n


<\/p>\n<\/div>\n

\n
\n

Accessibility Plan and Feedback Process<\/h4>\n

Victoria Airport Authority Accessibility Plan 2024 to 2027<\/a>
\n– Accessibility Plan 2025 Progress Report<\/a><\/span><\/p>\n

For us, accessibility and inclusion are about making our airport Better for Everybody.<\/strong><\/p>\n

Our Accessibility Plan is a roadmap to creating and maintaining impactful accessibility for every passenger and employee and has been prepared in accordance with the Accessible Canada Act<\/em>, its Principles and Regulations, and the Canada Transportation Act <\/em>(CTA<\/em>).<\/p>\n

This Accessibility Plan outlines the steps we will take to identify, prevent and remove barriers over the next three years and explores short- and long-term commitments to ensure steady progress is always in pursuit.\u00a0 Progress reports will be provided every\u00a0year for the next three years to keep you up to date on our journey.<\/p>\n

This Accessibility Plan addresses the airport\u2019s policies, programs, practices, and services related to identifying and removing barriers and preventing new barriers and focuses on the following seven key areas as follows:<\/p>\n

    \n
  • Built environment<\/li>\n
  • Transportation<\/li>\n
  • Information and communication technologies (ICT)<\/li>\n
  • Communication, other than ICT<\/li>\n
  • Design and delivery of programs and services<\/li>\n
  • Employment<\/li>\n
  • Procurement of goods, services, and facilities<\/li>\n<\/ul>\n

    Alternate Format Request<\/strong><\/p>\n

    Upon request using our Contact Options<\/strong> below, we can provide you with an accessible alternate format (e.g., print, large print, Braille, audio format, or an electronic format that is compatible with adaptive technology) of the following documents:<\/p>\n

      \n
    • this Accessibility Plan, and or<\/li>\n
    • our Feedback Process.<\/li>\n<\/ul>\n

      Feedback Process<\/strong><\/p>\n

      Use our Contact Options<\/strong> below, if you wish to provide us with feedback <\/strong>about any of the following items:<\/p>\n

        \n
      • this Accessibility Plan including how we are implementing it,<\/li>\n
      • our Feedback Process, or<\/li>\n
      • any barriers you may have encountered within our airport.<\/li>\n<\/ul>\n

        Whether you are a passenger, employee, or someone who wishes to request an alternate accessible format of this Accessibility Plan or has feedback about this Accessibility Plan or any encountered barriers or accessibility experiences at Victoria International Airport (YYJ), connect with us using our website\u2019s online form below, email, phone, mailing address,<\/u> or social media links (See Contact Options below).<\/p>\n

        Let us know who you are or remain anonymous. Whatever the choice, we look forward to hearing from you, providing you with an acknowledgment of receipt using the same method you used to reach out to us (unless sent anonymously without any way of contacting you back), and getting back to you with a prompt response.<\/p>\n

        Our designated Passenger Experience and Programs Officer will review and keep records of all feedback.<\/p>\n

        Contact Options<\/strong><\/p>\n

        Mailing Address:
        \nPassenger Experience and Programs Officer
        \nSecurity and Terminal Operations
        \n201-1640 Electra Blvd
        \nSidney, BC\u00a0 V8L 5V4<\/p>\n

        Phone number:
        \n250-953-7500<\/p>\n

        Email:
        \nPassenger Experience and Programs Officer
        \nSecurity and Terminal Operations
        \n        accessibility@victoriaairport.com<\/a><\/p>\n

         <\/p>\n